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Lucrător hotelier

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Lucrătorul hotelier îşi desfăşoară activitatea în cadrul hotelurilor urbane
sau rurale unde realizează servicii de cazare, alimentaţie(preparare şi servire) şi servicii suplimentare specifice, în condiţii de calitate, securitate şi confort.

Denumirea calificarii/ocupatiei: Lucrător hotelier
Codul nomenclator/COR: 5121.2.2.
Domeniul ocupational: Turism, hoteluri, restaurante.
Nivelul de calificare: 2
Tipul de certificat obtinut: Certificat de calificare
Pregatire generala minima: minim absolvent învăţământ obligatoriu
Durata de pregatire: 720 ore (240 ore teorie, 480 ore practica)

Competente specifice:

  • Pregătirea pensiunii pentru primirea clienţilor;
  • Primirea clienţilor;
  • Pregătirea şi servirea preparatelor şi băuturilor;
  • Asistarea clienţilor pe durata sejurului şi rezolvarea reclamaţiilor clienţilor;
  • Plecarea clienţilor.

Competente fundamentale:

  • Munca in echipa:
  • Gestionarea informatiilor cu ajutorul calculatorului.